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Feb 20, 2009 
2 Comments 
Jobs, Mystery Shopper, Mystery Shopping, Shopping Site
2 Comments
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They are more marketing to you then their “customers.” I wouldn’t do it.
CUSTOMER EXPERIENCE
Based on BBB files, this company has an unsatisfactory record with the BBB due to unanswered complaint(s). This company has been the subject of a pattern of complaint activity. The company has failed to eliminate the underlying cause for consumer complaints. Specifically, consumers have stated that the products and services offered are not what are available once they pay the fee. Consumers have also stated that it is very difficult to make contact with the company, therefore it is difficult to request refunds, cancel automatic billing or cancel the entire service. In some cases consumers continue to be charged for services that they no longer wish to receive. Shadowshopper has very specific company policies posted on their website. The BBB advises that consumers read through the policies carefully before signing up for any service. The trial membership automatically renews to a years membership unless the user changes their preferences. Per the company, users can cancel the automatic renewal at any time during the trial by logging into the site and going to the “My Information” section or notifying the company via email.
When evaluating complaint information, please consider the company’s size and volume of business. The number of complaints filed against the company may not be as important as the type of complaints and how the company handled them.
The BBB processed a total of 174 complaints about this company in the last 36 months, our standard reporting period. Of the total 174 complaints in the last 36 months, 51 of those were closed in the last 12 months.
Complaints Concerned
Advertising Issues: 17
Outcome of all complaints -
No Response: 17Sales Practice Issues: 3
Outcome of all complaints -
No Response: 3Service Issues: 10
Outcome of all complaints -
Resolved: 2; No Response: 8Product Issues: 2
Outcome of all complaints -
No Response: 2Refund or Exchange Issues: 78
Outcome of all complaints -
Resolved: 9; Unresolved: 2; Administratively Closed: 1; No Response: 66Contract Issues: 5
Outcome of all complaints -
No Response: 5Billing or Collection Issues: 56
Outcome of all complaints -
Resolved: 4; Unresolved: 4; Administratively Closed: 2;
No Response: 46; -
Tell them you will pay them after you receive the huge monies that they way you will receive.
Which is, NEVER…
